Facebook Marketplace is a feature on offer from the Facebook social media platform that connects buyers and sellers for the sale of different items with other users in their local area. It was launched in 2016 and has since become a popular way for people to find and purchase items from other people in their community. Indeed, both the buying and selling parties need to communicate with each other to complete the transaction. So, there is a messaging option there that works with the Facebook Messenger service.
Many users have reported that they are unable to send messages to sellers on the Facebook marketplace. There could be a number of reasons behind that issue; based on that, And several possible fixes that you can try. So here in this article, today we will discuss all the solutions you can try to how to fix the Facebook marketplace unable to send messages. Without any further ado, let’s get into it.
WHY ARE YOU UNABLE TO SEND MESSAGES ON FACEBOOK MARKETPLACE ?
There could be a number of reasons why you are unable to send messages on Facebook marketplace. If you are using Facebook marketplace through an app on your smartphone, then the problem could be because of an older version of the app, cache data corruption.
But if you are facing this issue on your Desktop or Web, it could be due to Facebook limitations, account restrictions, or the seller currently is in a country where Facebook Marketplace is restricted.
HOW TO FIX FACEBOOK MARKETPLACE NOT ABLE TO SENDING MESSAGES?
Depending on the platform from which you are using Facebook marketplace there are several fixes that you can try to fix the problem on your Android, iOS, and web devices. We will look into it all here.
UPDATE THE APP:
If you are using the Facebook marketplace on your smartphone, then it’s possible that the issue you are facing could be because of an older version of the app that causes it to not deliver your messages. you need to ensure that you are on the latest version of the application. So you will need to update the app.
For Android Users:
Just follow the steps below to update the app on your Android device.
- Open Google Play store on your Android device.
- Search for Facebook.
- Click on the app to open the app page.
- Here you will see an update button next to the app icon showing if your app has a new version to install.
- Click Update.
Once the update is done, you can now access the Facebook Marketplace and see if the issue is resolved successfully.
For iOS users:
Follow the steps below to update the app on your iOS devices.
- Open the App store on your iOS device.
- Search for Facebook.
- Once it appears in the results section, tap on it to open the app page.
- Here you will see an update button next to the app icon showing if your app has a new version to install.
- Click Update.
Once the update is complete, you can try to access the Facebook Marketplace and see if you can send a message successfully.
You can always try the next solution if the current one doesn’t work for you.
CLEAR THE CACHE AND APP DATA:
Another possible reason you are unable to send messages is due to some sort of data inconsistency or data corruption. So in order to fix this, you will need to clear the application cache. Follow the steps below to do that.
Clear cache and app data on Android:
- Open settings on your phone.
- Scroll and Select Apps.
- You will see all the apps here that are installed on your device.
- Look for Facebook and click on it once you find it.
- Depending on the device, there will be a storage option, tap on it.
- Select Clear data, tap Clear all data.
Clear cache and app data on iOS:
- Open settings app.
- Scroll and locate the App store option.
- Tap on it and then look for the Facebook app.
- Tap on Clear App Usage Data and then tap it again to confirm that.
Once the cache and app data is cleared , you will need to login to your Facebook account again. After logging in, check the Facebook marketplace feature again.
RESTRICTED COUNTRY ACCESS:
Facebook Marketplace is available in almost all countries but a few countries are restricted. So, if the seller is from a restricted country then you won’t be able to send the message on the Facebook marketplace.
YOU MAY HAVE SENT TOO MANY MESSAGES
If you are sure that you are using the updated version of the Facebook app, and you have recently used the messages feature but now it’s not working then it could be because you have reached the limit.
To tackle spam, Facebook has set a limit on how many messages you can send at a specific time. And if you have exceeded the limit, you won’t be able to send messages for a few days.
You will need to wait for a few days to again send messages on Facebook. And if you are still not able to send messages after waiting, then you can appeal to Facebook to Review your message feature access in the Help section.
CHECK POLICY VIOLATIONS AND APPLY FOR AN APPEAL:
When Facebook marketplace was launched back in 2016, users started to list, buy and sell their products and items to a wide audience. But after some time, people started spamming the platform.
In order to tackle spam and irregular behaviour of the users, facebook has setted up several policies and community standards for using Facebook Marketplace. And if they find that you are knowingly or unknowingly violating any of their policies, you will be restricted to use the marketplace feature.
But don’t worry if you have violated the policy unknowingly and your access is removed then you can appeal to Facebook to review your request where you can tell them in detail how you mistakenly violated their specific policy and hopefully they will lift the ban from your account.
These were all the possible causes of you not being able to send messages on Facebook Marketplace. And hopefully after all these fixes you will be able to send messages over Facebook marketplace successfully. If you encounter any issues or want to know how to properly use Facebook and get several benefits check our Facebook solutions page.
MARKETPLACE GLITCH
Sometimes there is everything just right, your app is updated and you don’t violate any of the Facebook marketplace policies but still are unable to send messages. That’s because of the Marketplace glitch.
Facebook is continuously updating its algorithms and features, so it’s normal when you might encounter a glitch or bug that is preventing you from sending messages.
If that’s the case then there is really nothing that you can do rather wait for it to get fixed by Facebook. You can try to access the feature again after some time to see if it’s working or not.
CHECK IF FACEBOOK MESSENGER IS DOWN
As stated earlier, due to several technical reasons there is a chance that the messenger or Facebook goes down and while it’s down you won’t be able to send or receive messages on messenger.
According to Downdetector, several times the messenger service goes down. As you can see in the image above, multiple users from different countries report the outage of the service when they were unable to access it properly.
Next time you face a similar issue, check if the service is down or not.
So this is all one can fix regarding Facebook Marketplace’s unable to send messages issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on Make Money From Google Maps, Make Money From Wix Blog, Wix Worth the Money, and much more for more helpful information.
Conclusion:
Facebook Marketplace is a useful feature for buying and selling items online, but it can be frustrating when it doesn’t work properly. By following the solutions outlined in this article, you can troubleshoot and fix the issue of not being able to send messages on Facebook Marketplace. Remember to always keep your Facebook app updated, clear your cache and data regularly, and ensure that your internet connection is stable to avoid encountering similar issues in the future.